EduSquadz is committed to delivering high-quality products that meet the highest industry standards. While we strive to ensure a flawless experience for all customers, we recognize that unforeseen issues may arise. Our policy is designed to address such cases while safeguarding the company’s interests and maintaining customer satisfaction.
EduSquadz offers an exchange-only policy. We do not offer refunds as part of our commitment to ensuring the proper use and installation of our products. Exchanges will only be considered under the following conditions:
Products that arrive damaged, defective, or do not match the original order.
Products that have not been used or tampered with and remain in their original packaging, including all tags, manuals, and accessories.
Customers must notify EduSquadz within *48 hours* of receiving the product via sales@edusquadz.com.
EduSquadz will review the request, and upon approval, arrange a *free pick-up* of the product. EduSquadz reserves the right to *inspect and verify* the condition of the product before any exchange is approved.
EduSquadz is under no obligation to exchange any product if the issue is found to be due to misuse, improper handling, or unauthorized tampering.
EduSquadz reserves the right to inspect and verify the condition of the product before approving an exchange. If the product fails to meet our exchange criteria, the request will be denied.
In the event the requested replacement product is unavailable, EduSquadz will provide an alternative product of equivalent or higher value, based on availability. No refund will be provided under such circumstances.
EduSquadz provides *free shipping* on all orders across India. Delivery timelines range between *3 to 7 business days*, depending on the customer's location.
Once the order is dispatched, customers will receive a *tracking number* via email or SMS, allowing them to monitor the shipment’s progress through our website or courier partners.
While EduSquadz strives to deliver all orders in a timely manner, certain factors such as adverse weather conditions, national holidays, strikes, or high volumes may cause unavoidable delays. EduSquadz is not liable for any delays caused by these external factors.
If a package is undeliverable due to *incorrect address details* or *unavailability of the customer, EduSquadz will make a maximum of **two re-attempts* to deliver the package. After this, the package will be returned to the warehouse, and the customer will be responsible for any additional shipping fees for re-delivery.
By purchasing from EduSquadz, customers agree that any disputes related to returns, exchanges, or refunds will first be addressed through *direct communication* with EduSquadz’ customer support team. If a resolution cannot be reached, the matter may be escalated to binding *arbitration* in accordance with Indian law.
EduSquadz shall not be held responsible for any *incidental, indirect, or consequential damages* arising from the use or inability to use its products. The company’s liability is strictly limited to the product’s replacement or exchange as per the terms of this policy.
EduSquadz reserves the right to *modify or update* this policy at any time without prior notice. The version of the policy that is in effect at the time of purchase will govern that transaction.
